Measure your bust, waist, and hips, then compare them with the size guide on the product page. Contact us before ordering if you fall between sizes or need help.

Availability depends on the design. Contact us before ordering with your measurements and request. Made-to-measure, custom color, and modified designs are final sale.

The processing and estimated delivery timing shown on the product page or at checkout applies to your order. You will receive tracking when the parcel ships.

For standard-size orders, contact us within 5 calendar days of delivery. The item must meet our return conditions, and the buyer is responsible for round-trip shipping. Custom orders cannot be exchanged.

Email support@velourasolene.com within 5 calendar days with your order number and clear photos so we can review and help.

Follow the garment care guidance provided with your order. Professional cleaning is recommended for silk, satin, structured, or embellished occasionwear.