This policy explains how Veloura Solene collects, uses, and shares personal information when you visit velourasolene.com, contact us, create an account, or place an order.
We may collect contact and delivery information, order and transaction details, account information, messages you send us, and technical information such as device, browser, IP address, cookies, and storefront activity. Payment providers process payment credentials; we do not receive or store your full card number.
We use information to operate the store, process and deliver orders, provide customer support, prevent fraud, maintain security, comply with legal obligations, improve the website, and send marketing only where permitted or requested.
Information may be shared only as needed with service providers that support our storefront, payment processing, fraud prevention, hosting, analytics, communications, order fulfillment, and delivery. We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business transfer.
The site may use necessary cookies for the cart, checkout, security, and account functions, plus optional analytics or marketing technologies where enabled. Browser controls can limit cookies, but some store features may no longer work correctly.
We keep personal information only for as long as reasonably necessary for orders, support, security, accounting, disputes, and legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or to object to certain uses. You may also withdraw marketing consent. We may need to verify your identity before completing a request, and some records may be retained where legally required.
Store providers may process information in countries other than your own, subject to their safeguards and applicable law. This store is not directed to children who cannot legally consent to online purchases in their jurisdiction.
We may update this policy when store practices or legal requirements change. The current version will be posted on this page. Submit privacy questions or requests through the contact form at velourasolene.com.