Orders are normally prepared within 3-5 business days. Weekends and public holidays are not counted as business days. If an item requires a different processing time, that information will be shown on the product page or communicated before dispatch.
Available delivery destinations, shipping methods, charges, and estimated transit times are shown at checkout after you enter the delivery address. Review these details before paying. Delivery estimates are not guarantees and may be affected by carriers, customs, weather, or address problems.
When the selected carrier provides tracking, the tracking link is sent after dispatch. Tracking can take time to update after a label is created.
Check your address carefully before placing an order. Contact us as soon as possible if it is incorrect. We cannot guarantee an address change after dispatch. If a parcel is returned because the address was incomplete, incorrect, or unclaimed, additional shipping charges may apply before it is sent again.
Import duties, taxes, brokerage fees, or other charges imposed by the destination country are not included unless checkout explicitly says otherwise. The customer is responsible for charges required by local authorities.
Prices are displayed in USD unless the storefront states otherwise. Payment methods currently available to you appear at checkout. Payment information is processed by the selected payment provider; Veloura Solene does not store full card details. An order may be reviewed, declined, or cancelled if payment is not authorized or fraud checks cannot be completed.
For shipping or payment questions, use the contact form at velourasolene.com and include your order number.