You may request a return within 30 calendar days after the carrier marks your order as delivered. To be eligible, an item must be unworn, unwashed, unaltered, free from marks or odors, and returned with its original tags and packaging. Proof of purchase is required.
Start a return through the contact form at velourasolene.com before sending anything back. Unauthorized returns may be delayed or refused. We will provide return instructions after reviewing your request.
Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery and include your order number and clear photos. If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to you.
Final-sale items, gift cards, items showing wear or alteration, and items returned outside the return period are not eligible for return. If a product page states a more specific restriction, that restriction will be shown before purchase.
For a standard return, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable unless the return is caused by our error or by a damaged or defective item. We are not responsible for a return package lost before it reaches the return address.
We will inspect the returned item and notify you of the result. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may need additional time to post the refund.
For a different size or color, contact us so we can confirm availability. The quickest option may be to return the original item and place a new order. Cancellation requests are accepted before dispatch, but cancellation is not guaranteed once fulfillment has started.
Use the contact form at velourasolene.com and include your order number. This policy does not limit rights that cannot be excluded under applicable consumer law.